Every hoodie will be made to order with skill and care by our partners in Nigeria and will notify you when it’s ready to ship. Limited to one per person.
We’d recommend adding our phone number and email address to your ‘favourites / contacts / safe sender list’ on whichever service provider you use, to avoid missing out of message/email landed in your spam folder.
Machine wash, gentle at temperature indicated. Do not bleach. Do not tumble dry.
Shipping: All orders are typically processed and delivered within 7-14 business days. Unless otherwise specified.
We do not issue refunds on lost packages.
Return: If there’s any reason you’d like to return your order, we accept returns and exchanges within 7 days of delivery, so long as it’s in perfect unworn condition.
Send an email to us at sayhello@diopovas.com including your reason for return, invoice number and full name.
If you have any questions or concerns about your order, product availability, or shipping rates, please contact customer support on WhatsApp.
NOTE: You need a Microsoft account to access our hoodie waitlist as it is a limited treasure.
You can join the wait list for our hoodies, to be notified if a hoodie of your choice becomes available. By joining this waitlist, you are signing up for our community list. You can unsubscribe at any time. Click here to join the waitlist!
You can now split your payment into two, paying 50% (plus shipping) upfront to guarantee yourself a hoodie and 50% into your hoodie being made. If you’d like to purchase a hoodie with a split payment, please use the code ‘50/50’ during the waitlist.
We will follow up for the second payment. Please note, if you do not complete this second payment, your hoodie will not be shipped, and your first payment will be refunded. If you have any more questions, please get in touch. And if you want to read more about how 50/50 works and why we do it. Click here
Order Cancellations & Modifications: We cannot cancel or modify orders once they are placed. We can only process orders as they are received and ship to the address provided at checkout. All orders placed are subject to acceptance.
Order Status: You will receive an email/SMS with tracking information once your order ships. Please allow 48 hours for live tracking updates.